Archive for May 2014

Allow Your Team to Perform Their Art

nice place to work

It’s creative minds that drive every business. And where employees are given free hand to perform their art, the business generally becomes successful. It’s the responsibility of every business employer to ensure, at the recruitment stage, that the employees are persons who are exceptional in character, creativity, knowledge and performance. Is that what businesses do? Are employers letting their employees loose to exercise their art whole heartedly? The answer is a resounding no, at least for most business employers.

Admittedly, there are two most difficult things that business employers do. First is recruiting the right employees and secondly is getting out of the way of the recruited employees so that they can do their art. What makes these two so difficult? When it comes to the recruitment of the employees, most employers find it a challenge identifying the employees who can deliver; the ones who are passionate about that particular job.

On the other hand, giving employees the freedom to do their work also presents a huge challenge. Most business employers have a feeling that their employees can’t perform the way they do. As a result they put them through very tight supervision with some going as far as micromanaging everything. Besides, there are employers who don’t give their employees the freedom to do their art with the illusion that their business customers would directly give jobs to their employees, resulting in a loss to the business.

Is This True Of All Employees?

In most instances this is unnecessary insecurity. In fact, many employees would instead offer their best and only appreciate you for at least getting the job, or better still, creating the platform. Even when they fully understand that they are the ones doing the actual job, most employees fully recognize that the employer deserves a percentage for bringing the job. Some employees therefore focus more on performing their art passionately and letting the employer do their part.

A very successful way of doing business is thus having a competitive recruitment process and then giving the employees the freedom to do their art.

[ Full Transcript Follows ]

Hey folks, Thom Rigsby here from thomrigsby.com, another show from the lake. Today we’re talking about allowing your team to perform their art. What the heck is Thom talking about? Stay tuned, 7 Minutes in the Morning is coming right up.

Hi there folks, good morning and welcome. This is 7 Minutes in the Morning, it’s your daily dose from your business coach, that’s me, my name is Thom Rigsby. Well, if you’re watching the video, you’re not watching me, because today we’ve got a nice picture from the lake. I’m out here at the County Lake, really nice and calm and serene. Just a shout across the lake there, and I wanted to start the show out with that picture, with that point of view, because
we are talking about art today. Your employees, your team that does work for you, whether they’re full time, contract or freelancer, they are doing art. They’re finding their fulfillment. Art is defined as meaningful work.

If you have empowered them for success, then you’re letting them do their art. Here’s the tricky part; this is the second hardest thing that a business owner has to do. The first is deciding to hire an employee. The second hardest thing that a business owner has to do is get out of the way and let them do their art. So often we feel like nobody is going to do it the way I would, I have to show them how to do it. It’s going to take me years to train them –
every excuse in the book for why you’re holding this person back. If you did a good job, you hired for character, you hired somebody who can take on the task that you need performed, once they’re equipped. Facilitate their success, give them a task, show them your intent and turn them loose. Let them do their art.

What I hear all the time is, well nobody is going to do it as well as I can do it. You know what? You’re right, in a lot of cases; they’ll do it better than you could do it. If we’re being perfectly honest, I think that’s what most of us worry about. Wow, men, if I started this business then it’s all mine, but what if they do a better job than me. Won’t my customers hire them away instead? No, because your art, your passion, your fulfillment comes in the business. Their motivation and fulfillment comes from a completely different thing. Maybe they don’t enjoy
worrying about finding work, maybe they love doing the task and they’re willing to allow you to take a percentage, take a cut of the money they could make, because you find them the work and they can just focus on the work. That’s called letting them do their art, and delegating, letting your team do the work, that’s the hardest thing that business owners have to do. If you are working for somebody else today, let me ask you this question. Are you giving your business owner your best art? Well now, I might hear a response to that that says “Well, I don’t think
that way, Thom. They’re not letting me do my art.” Really, I know in some cases, they might be overbearing, they might be micro managing, but you can still do the very best you can do, in that circumstance. It is your duty, your responsibility to do that for them.

Whether you are a business owner, a business leader or even an employee, find a way to do your art, and to let those on your team and those around you, to facilitate pursuing their art. If you do, now here’s the reward that you have. A lot of fear around delegating and letting – turning the team loose – the reward that you’re going to get is a happy productive team. When they’re happy and productive, the work that they do is a reflection of your work. So if you’re a painter and you turn this guy or girl loose on painting the house, that you facilitated them,
you’re letting them find and fulfill their art. You think they’re going to do a good job? Yeah, they’re going to do a great job, and that home owner is going to tell you how great a job they did. That home owner, that business owner, that customer of yours, is going to be happy with you for bringing them to do their work. It’s crazy how this stuff works, but time and time again I’ve seen it work out that way.

Your job as a business owner or a leader is to find ways, find the gaps that are preventing you from letting your team loose, to let them do their art. You can’t just “Okay, there it is, go do it,” then go home and kick your feet up. Delegate it, supervise, make sure they’re doing it to your standards, doing it the right way and not slacking off. But if you’ve hired for character, the way we talked about yesterday, none of those are going to be a problem. They’ll be performing their art, you can go find more business, keep the books full for them, everybody wins that way. Delegate, I know its scary, I know its fearful, but you’ll grow a bigger business. In fact, it’s the only way that you can grow a bigger business, by letting them do their art.

I hope that that’s helped a little bit, or maybe its generated some questions for you. Either way, I’d love to hear from you, drop me an e-mail thom@thomrigsby.com. And if you haven’t been watching the videos, you’ve got to go to youtube/thomrigsby, especially today; I’ve had a whole little barrage or bugs flattering around my face today. I’m whacking and scratching bugs away from my face the whole time here, so you might want to go check that out, get a
good laugh from it. I’ll be back tomorrow with another topic. Until then remember, my name is Thom Rigsby, I’m your business coach.

 

The Culture Within Your Company

culture

This week we will be working on helping you build a better business. Today we will talk about the culture within your company. Culture is one of those things that are kind of hard for business owners to define. By the time you are already thinking about culture, you have a number of employees and you have met a certain measure of success. Most probably you might have built up your business based on your own work ethics, your own ethos and your own vision and values. When you talk about culture, it’s more of conveying all that to your team. So how can you influence that as the business owner?

The easiest way to do that is to build a culture of success and fulfillment. This is how to do that:

Step 1: Don’t be the dictatorial authority.

Rather than being the dictatorial guy who tells everyone what to do and punishes them if they do not do exactly the way you say, create an environment where they can be successful. Convey what the military call “The Commanders Intent.” Let them know the outcome that you want to see accomplished and give them the freedom to be expressive in themselves and their art in order to complete that goal.

Step 2: Let your employees know that failure is okay.

Nobody will work the business the same way you do. They will all have different motivations, strengths, gifts and art that they need performed to be fully expressed and realized. This being the case, if a task is not done exactly how you wanted it to be, give your employees a chance to learn such that the next time you won’t have to tell them to do it.

[ Full Transcript Follows ]

Hey there folks, Thom Rigsby here from thomrigsby.com. We’re working on helping you build a better business this week, on 7 Minutes in the Morning, stay tuned.

Hey folks, good morning and welcome. This is 7 Minutes in the Morning, it’s your daily dose from the business coach, that’s me, my name is Thom Rigsby. This week, I’m going to be [00:28] by the lake, taking a little time to enjoy the outdoors, but still bring you the message of encouragement that you need to build a better business. Today, I want to talk to you about culture, within your company. Culture is one of those things that, at least for business owners, is hard to define. By the time you’re ready to start thinking about culture, you’ve got a couple
of employees that means you’ve made some measure of success, but you’ve built that business based on your own work ethic, your own ethos, your own vision and values.

When we start talking about culture, its more how do I convey that to my team? You’ve heard me say several times, nobody is going to work the business the same way as you do. They have different motivations, they have different strengths and gifts and they have different art that they need to perform to be fully expressed and fully realized. So how can you, as the business owner, influence that? The easiest way to do that is to build a culture of success
and fulfillment. Here’s how you do that. Rather than making a bunch of rules, and being the dictatorial guy who tells everybody what to do and then punishes them when they don’t it exactly the way you say. Rather than that, create an air where they can be successful. What I want you to do is to get that wall painted, you decide how we get that done.

[02:02] gave them a little bit more [02:03] than that, but you get the picture. By conveying what the military calls a commander’s Intent. You let them know the outcome that you want to see accomplished, and then give them freedom to be expressive in their selves and their art in order to accomplish that goal. That’s step number one.

Step number two, is letting them know that failure is okay. If they don’t get the wall painted exactly the way you want, is that failure? Well, you could see it that way, and a lot of business owners do. Well, they’re just going to do it wrong, so tell them exactly how to do it. Once you give them the opportunity to learn, so that next time, you don’t have to tell them to do it. All of these things contribute to your culture. One of the reasons I’m out here by the lake, is to show you that it’s okay to relax and to have tons of fun and enjoyment, but don’t make them prescribed. I’m familiar with a company where every three months we take a day, or an afternoon, to go have some fun activity. The employees laughingly refer to that as our prescribed day of fun.

Don’t make it a prescribed day, make everyday a fun day. If you’ll do that you’ll create a culture of success, a culture of freedom, then you’ll have employees that want to work for you, that’ll even want to bring other people to work for you. That way, you can even create this endless panel of people who want to come and help you reach your goal of success, and your vision.

So tell me what you think about that, do you have any questions or do you think I’m just off my rocker? Either way, I’d love to hear from you, shoot me an e-mail thom@thomrigsby.com. I love getting your e-mails and getting that feedback. In fact, that’s the other reason I’m out at the lake. A few weeks ago, I did a whole series where we were spending the week at the lake, so I did the whole series from there. I got several comments back that they really enjoyed that, so I’m doing it again now. If you’re listening to this show, and you don’t know what the heck I’m saying about staying at the lake, you can go find my you-tube channel, [04:19]youtube.com/thomrigsby. Remember you spell Thom – T H O M, Thom Rigsby, all one word, and you get to see the videos for the show also. That’s it for today. Tomorrow, we’ll be back with a brand new topic, probably from the same location. Until then, my name is Thom
Rigsby, I’m your business coach.

 

If You Want Different Results, Do Things Differently

do thing differently2

We are putting a wrap to a week of talking about The Entrepreneur’s Mindset- The way entrepreneurs look at things differently from the rest of the society. Today I want to talk about a thing that is not new to you if you have been following this show- If you want different results, do things differently.

One of the definitions of insanity is doing the same thing the same way and expecting different results. Your business is not exempt from that. If things aren’t working the way you would like them to work, then do things differently. One of the questions I get in regards to this is, “What happened to sticking to it as a way to achieve results?” Certainly, that is the case; you do not want to back out on something then the next day it hits.

Well, one thing to know and keep in mind is that if it is the result of understanding your customers, understanding their problems and providing a valuable solution to their problem, you are going to know if it is taking off the problem for the customer almost right away. You do not have to stick with it for a year to know if it is working or not. As soon as you get the word out, from the responses rates, you will know whether it will work sooner rather than later.

If you have sunk money into a product or service that you think is right and it is not ticking, cut that thing off and do something different. Do whatever you have to do to get out of the lease, it is not working. As a business owner your job is to look at circumstances and decide what the root cause is and make a change. Business as usual will produce results as usual. If you are happy with the results you are getting, keep doing the things you are doing, if not then you have to do things differently.

[Full Transcript Follows]

Hey there folks, Thom Rigsby here from thomrigsby.com. Today is Friday, we’re putting a wrap on a week of talking about entrepreneur mindsets. Today, we’re talking about one that will make changes, and make a difference in your business. Stay tuned, 7 Minutes in the Morning is coming up next.

Hey there folks, good morning and welcome. My name is Thom Rigsby, I’m your business coach, and you have tuned in to 7 Minutes in the Morning. It’s your daily dose from me, your business coach, and our job here is to take one topic everyday, and help you build a better business. Well, this week, we’ve been talking about the entrepreneur’s mindset. A way that entrepreneurs and business owners look at things differently from the rest of society. Tuesday, we talked about one that we’ve heard a lot, and see, even today, as I start to say it, I can’t even say this without thinking about that movie. The customer is always right. If you don’t know a movie I’m about, run back on 7minutesinthemorning.com, listen to Tuesday’s episode, you’ll hear all about it. Wednesday, we talked about how you are destined to fail, or are you? And is that a bad thing, or a good thing? Then yesterday, we talked about hard work, and what it has to do with success. Today, I want to talk about one that I know you’ve heard me say maybe a couple hundred times in the year that this show’s been on the air. If you want different results, then do things differently.

You know, one of the axioms of the 12 step process [inaudible 0:01:47.5] the definition of insanity, is doing the same thing the same way, and expecting different results. Your business is not exempt from that rule. If things are not working the way you want them to work, then do things differently. Now, one of the questions that I get associated with that is, “Well, I thought I had to stick to it. What happened to stick to it in this as a way to achieve results?” Well, certainly, that is the case. You don’t want to give up on something, and then the next day, it would’ve hit. But, let me back up, and talk for a minute about how you came up with that product, or that service, or that offering. If it’s the result of truly understanding your customer, understanding their problems, and then providing a valuable solution to their problems, you’re going to know whether it’s taking off that need for the customer sooner rather than later. You won’t have to let it run for six months or a year to figure out whether it’s working. You’ll know almost right away.

As soon as you start getting the word out, you’ll get response rates that are much higher than those of your competitors. So, number one, you don’t have to stick around – stick with it for a year to know whether it’s working or not. And which brings me to the second point. Now, I don’t know if I’ve even mentioned this on the show or not, but about a year ago, a little less than a year ago, around Christmas last year, I don’t know why, I just decided I wanted to learn how to play poker. And so, I started taking lessons, and watching people play, and one of the things that I heard, said different ways from different people, but I heard it over and over and over again. You can’t be married to the pot. Meaning, just because you put a lot of money into the pot, and you have a bad hand, if you have a losing hand, putting more money in the pot is not going to win the hand. It just means you’re going to lose more money. It’s exactly the same way in business. Just because you’ve sunk money into a product or service that you think was the right thing to do, if it’s not clicking, if it’s not going to take in, and be successful, cut that thing off. Cut it off, do something different.

Don’t open the store front, and go for weeks, or months with no customers coming through the door. I kid you not, I’ve talked with clients who have done that. They’ve opened the store front, one was successful, so we’ll open another one. The other one got no traffic at all, but you have to let the things sit there. “Well, you know, Thom, we’ve got to your lease. What can we do?” Buy them out. It’s cheaper to buy them out than to keep paying the rent, paying the employees, paying the stockade. Get out of the lease. Do whatever you got to do to cut that off, it’s not working. Now, maybe what’s not working is, in that example, this was not the case in that example, but it could’ve been. Maybe the word wasn’t getting out well enough, maybe your word of mouth’s not working, maybe your awareness program’s not working, and you need to do something differently with that. In one location, maybe direct mail works, and another location, you might have to go door to door. It’s completely dependent on the circumstances.

But as the business owner, your job is to be able to look at those circumstances critically, decide what to single – or maybe it’s not even a single, but decide what the root cause is, and make a change. Now, as we said earlier this week, don’t be working so hard doing those day to day things that you don’t have time, or the bandwidth even to be aware of what’s going on with your business, because one day, you’re going to look up, and somebody’s going to be there to put the locks on the door. So, be aware of what’s going on in your business. When things are not clicking, do something different. I’ll give you one more good rule of thumb saying here, “Business as usual will produce results as usual.” So, if you’re happy with the results you’re getting, keep doing things the way you are. If you’re not, you have to do something differently.

Well, that’s it for today, and that wraps it up for this week. I’d still love to get your e-mails, and questions, and comments about this week. If you’ll send those to me, thom@thomrigsby.com, I promise I’ll answer everyone that you send me. You also can find me on Twitter, @thomrigsby, and even on Facebook, facebook.com/thomrigsbycoaching. Well, Monday is a holiday in the States, but I will be here with the message for you. Be sure to tune in on Monday. Until then, my name is Thom Rigsby, and I’m your business coach.